When do I need a Webhook?
Let’s say you want Zoko to notify you whenever your account Whatsapp number receives a new message from a customer. In this case, if you register a webhook for the incoming message event, whenever a new message comes in to the your number, Zoko will call your URL with the message details, to let you know that a new message is available.
Thus, using webhooks, Zoko can notify you of a relevant event (i.e. a new incoming message).
Currently, 3 events are supported
message:user:in- incoming messages from your customer
message:store:out- outgoing messages you sent
message:delivery:update- delivery updates on outgoing message
Events supported for webhook
Situations that could use Webhook
- integration of a custom chat bot
- integration with your other systems. eg. CRM
Do you really need a webhook?
If you are using the Zoko Web Application for 2-way communication, there isn’t much use for a webhook. Infact, depending on the size of your customer base, we would recommend using the web application and its features before exploring doing things on your own. You might be reinventing the wheel here.