Let’s say you want Zoko to notify you whenever your account Whatsapp number receives a new message from a customer. In this case, if you register a webhook for the incoming message event, whenever a new message comes in to the your number, Zoko will call your URL with the message details, to let you know that a new message is available.Thus, using webhooks, Zoko can notify you of a relevant event (i.e. a new incoming message).
If you are using the Zoko Web Application for 2-way communication, there isn’t much use for a
webhook. Infact, depending on the size of your customer base, we would
recommend using the web application and its features before exploring doing
things on your own. You might be reinventing the wheel here.